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Asian SMB yet unprepared for disaster recovery
Category : General 30 Mar 2010 03:28 AM | Industry News
The findings show that SMBs are confident in their disaster preparedness plans. Eighty-two percent of respondents say they are somewhat/very satisfied with their disaster plans, and a similar number (84 percent) say they feel somewhat/very protected in case a disaster strikes.
SMBs also believe their customers will be understanding and patient if there is a disruption to their computer or technology resources. In case of such an outage, only one-third (34 percent) of SMB respondents believe their customers will evaluate other options, including looking at competitors.
Survey shows there is a large discrepancy between how SMBs perceive their disaster readiness and their actual level of preparedness. The data also suggests SMB downtime costs their customers tens of thousands of dollars each year. As a result, the findings show that SMBs can - and often do - lose business as a direct result of being unprepared for disasters.
The survey found that 33 percent of (23 percent globally) SMBs in Australia and New Zealand back up daily and an average SMB backs up 60 percent of their company and customer data. Fifty percent (55 percent globally) of the ANZ respondents estimate they would lose 40 percent of their data if their computing systems were wiped out in a fire.
In Australia and New Zealand being a disaster, a power outage, virus or hacker attacks and an employee accidentally deleting data, while globally the causes are virus or hacker attacks, power outages or natural disasters. This is alerting as 30 percent of respondents in ANZ and 47 percent globally report they do not yet have a plan to deal with such disruptions.
SMB customers surveyed estimated the cost of these outages as being $30,000 for Australian respondents and $15,000 for New Zealand respondents per day on average. These outages were impactful as well, with 40 percent (42 percent globally) lasting eight hours or more.
In the past, midmarket organizations either had to wait 48 to 72 hours to recover data from tapes or pay for more expensive, more advanced solutions offering faster recovery times, such as disk-based replication. Now, Storage as a Service and other disaster recovery/business continuity services are filling the gap with affordable, on-demand solutions. These online services automate functions that traditionally required investment in infrastructure and time. Options include:
Backup as a Service: Backs up your servers over the Internet to the vendor site.
Storage as a Service (also referred to as disk-to-cloud): Sends a copy of your data to the vendor electronically, versus physically transporting tapes.
Replication as a Service (virtual recovery): Replicates your data and system information to vendor sites and recovers your data on virtual machines.
Application Continuity as a Service: Recovers business applications.