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CAREIT Support
Our support packages focuses on QUALITY CARE solutions. Small offices will gain immediate support to ensure they are positioned for success while larger enterprises can select from 365 days 24/7 care that allows for the maximum amount of uptime. Our customers generally receive same day service and benefit from phone, remote and onsite support.
It has been calculated that our customers save between 20% to 40% by utilizing our Care IT Support Solutions, use our Cost Savings Calculator to see your estimated savings. Don’t risk your business! Every company relies heavily on their IT systems to effectively operate day by day. Ensure that if and when a problem arises, you have a knowledgeable and reputable company working on your behalf.
Dual Layer provides three categories of services ranging from pay as you go, reactive and proactive solutions. Our goal is to give clients exactly what they need to remain competitive in the marketplace. As your company grows, we grow with you, as your needs change, we change with you. Explore our packages to determine what is best for you or fill out our request contact form and one of our Account Representatives will contact you within 24 to 48 business hours.
Pay As You Go
Our Pay As You Go service is ideal for emergency situations or to compliment your staff in situations where you become short staffed or need to offset your team skill sets. Dual Layer can typically become engaged on the same day or within 24 hours depending on your need.
CareIT SUPPORT
Dual Layer CARE IT Support comes in two options, as a proactive managed care service or as a reactive service where our clients pay in advance for a specific amount of support time blocks. CareIT Basic is perfect for small companies that want to have one point of contact when IT need arises but do not anticipate an overwhelming need. CareIT Premier is a blended solution that provides monthly maintenance checks with support time blocks, while CareIT Total Plus is our complete managed IT support solution.
Click here to compare all support packages.