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Support Package Comparisons
With all services the most common problems resolved includes:
  • Adding or removing users
  • Firewall configurations
  • Virus scanning, cleaning, and antivirus files updating
  • Removing spyware and other intrusive programs
  • Computer hard drive cleanings
  • Network system maintenance
  • Data backup
  • Updating registered software
  • Email system reconfigurations
  • Router and LAN settings configuration
  • Files and printer sharing configurations
  • Patch updating to upgrade system
  • Windows security problems recovery
  • Internet security configurations
  • Internet connectivity troubleshooting
  CareIT Basic CareIT Premier CareIT Total+
Initial Office Check-Up
Data Storage    
Regular Scheduled Visits   Monthly Weekly
Weeknights Emergency Call Outs $200/hr
Surcharge
No Surcharge No Surcharge
Weekends & Holiday
Emergency Call Outs
$400/hr
Surcharge
$400/hr
Surcharge
No Surcharge
Support Billing Increments 15 Minutes 15 Minutes N/A
Phone & Remote Support
Phone & Remote Support Hours   2 – 4 Hours Incl Unlimited
Onsite Visits
Onsite Response Times
(During Business Hours)
     
    - Desktop Based 6 Hours 4 Hours 1 Hour
    - Server Based 6 Hours 4 Hours 1 Hour
    - Network Based 6 Hours 4 Hours 1 Hour
Onsite – Minimum Hours Billed 1 Hour 1 Hour N/A
Regular Monthly Reporting