MANAGED IT SUPPORT SERVICE, YOUR BUSINESS CAN RELY ON
Our consultants take care of all aspects of IT tasks & Provide the best available care for your IT Systems & Services
MANAGED IT SUPPORT SERVICE
Dual Layer provides unique computer support and services packages to assist your business with “worry-free” IT. Our Managed IT support Services ensures the best availability, efficiency, and consistency of your IT infrastructure at a low fixed monthly price or pay-per-time plan. Our managed IT support services solutions prevent IT downtime, poor IT performance, and critical problem escalation issues while saving money and increasing productivity.
Dual Layer provides a full offering of managed computer support and services in Hong Kong, specifically geared towards small and medium businesses. Our software engineers have the tools, expertise, and structured processes necessary to keep your systems running and evolving to meet your needs. From servers to networks, desktop management, email, and web hosting, we can help you manage your IT department. You can select our completed package, CARE IT Total+, or utilize our services in a pay-per-time block utilizing our CARE IT Basic or CARE IT Premier packages. Dual Layer can also create a custom solution whereby our company manages a specific part of your IT department. Dual Layer offers new office IT setup and IT relocation services, as well, with full IT support services in Hong Kong.
Areas that Dual Layer can manage include:
- Service Desk to manage day-to-day issues
- Full Monitoring of devices and Alerts
- Database Management: Oracle, SQL Server, MYSQL, and more
- Desktop Management: Desktops, Laptops, PDAs, Mobile Devices, etc.
- Servers Management: Application, Exchange, Database, Network, File, and more
- Network Management: Switches, Routers, Firewalls, Printers, and more
Managed Hosting: Email and Website
We work with our clients’ requirements, and each IT infrastructure and computer support services plan is tailored to the specific requirements of our clients. Please contact us, and we will work with you to discuss your requirements and provide you with a suitable support plan.