DuaLLayer IT
01 / 03

BOOST YOUR BUSINESS EFFICIENCY WITH FAST AND PROFESSIONAL MANAGED IT SUPPORT SERVICES. WE COVER HONG KONG, CHINA, SINGAPORE FOR FULL IT INFRASTRUCTURE PROJECTS and SUPPORT.

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WE DO HEDGE FUNDS IT FROM GROUNDS UP!
WE CONSULT, DESIGN AND IMPLEMENT IT INFRASTRUCTURE AND SOLUTIONS WITH LATEST TECHNOLOGY.

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03 / 03

CYBER SECURITY, RECOVERY, CONTINUITY AND RESPONSE, WE KNIT NEATLY AND TAKE CARE OF ALL REGULATORY COMPLIANCE EFFECTIVELY.

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BUSINESS IT
INFRASTRUCTURE

Businesses Rely heavily on their IT infrastructure including servers, computers, telecommunication systems, networking equipment, Server rooms etc. To remain competitive businesses need to run on a most optimized and reliable infrastructure that consists of robust hardware/software with a streamlined processes.

Dual Layer has full expertise to design a full solution from start to finish. Client requirements are a key but DLIT goes beyond with its expertise with providing full consulting for a start up business and setup all IT infrastructure covering security, reliability, efficiency and compliance for the whole solution.

We handle new office IT setup including structured cabling, designing server room with required components, Phone systems, recording, Security and compliance solutions.

CARE IT TOTAL+ SERVICE FULLY MANAGED

Our support packages focuses on QUALITY CARE solutions. Small offices will gain immediate support to ensure they are positioned for success while larger enterprises can select from 365 days 24/7 care that allows for the maximum amount of up-time. Our customers generally receive same day service and benefit from phone, remote and onsite support.

Dual Layer provides three categories of services ranging from pay as you go, reactive and proactive solutions. Our goal is to give clients exactly what they need to remain competitive in the marketplace. As your company grows, we grow with you, as your needs change, we change with you. Contact us to explore our packages to determine what is best for you and one of our Account Representatives will contact you within 24 to 48 business hours.

IT CONSULTANCY

Dual Layer offers a wide range of consulting services including growth planning, business continuity services, server room design, assessment of voice and critical systems and custom software development.

We can step in during any stage in the project cycle and have experience with newly start-up projects, as well as, midstream project take overs. You can opt to utilize one of our certified Project Managers that will work with your in-house team or external vendor, or you can utilize a full team of software engineers.

We utilize industry best practices and principles in order to delver a high level of quality to our customers. We approach each project with a “forward thinking” philosophy that allows us to develop solutions that work for your current needs, but also can grow with you and meet future company goals

CYBER
SECURITY

Protecting business data and infrastructure has become the most important segment in any growing business. Businesses require a full spectrum security solutions for protecting their IT environments which are essential for regulatory compliance and security.

Dual Layer provides consulting, manage the implementation and monitor performance for latest cyber security solutions. We take a 360 degree approach for measuring Cybersecurity risks for our clients and implement industry leading solutions.

These solutions can range from IT policy consulting to Risk and compliance management, Encryption solutions, DLP, Unified threat Management, Antivirus/Antimalware solutions, IDS/IPS capabilities, DDoS, Web filtering, Email filtering

CLOUD / HOSTED
SOLUTIONS

Dual Layer provides fully managed hosted services for its clients. We have built our private cloud infrastructure with best datacenter and Services. Our teams have full expertise working with AWS, AZURE environments and we provide consulting services for implementation and support for hosted environment of any size. We tailor our solutions to exact need of our clients with full security, customization and cost effectively.

We provide Co-location, Hardware and virtualization solutions under the IAAS offerings. PAAS or Platform as a Service basically act as a run-time environments which support a set of programming languages or applications required by developers. We offer workflow facilities for application design, development and testing and collaboration services to support distributed developments.

VOICE/RECORDING
SERVICES

Dual Layer offers leading IP based phone systems consulting and integration services. IP Telephony systems provide voice or multimedia communication services through the of IP networks. These IP communication can happen over public or private data and IP systems or a combination of both. VOIP provides the long terms savings and efficiencies of integrating Voice and Data networks. Our consulting and integration services for IP Phone systems can bring greater flexibility and long term benefits to our clients

Our Voice solutions fully integrate with industry leading voice recording solutions required for regulatory compliance. Dual layer handles all integration process from phone system, recording, backups and making sure the solution fully implemented as per the regulatory requirements for the financial sector.

BUSINESS CONTINUITY/
DISASTER RECOVERY

Planning for the unexpected is critical to your business. Network outages, hardware failures, human error, malicious attacks and natural disasters can all damage your business, putting critical data at risk, interrupting services and causing significant loss of productivity and revenue. All businesses should implement a comprehensive strategy to ensure continuity of email, messaging, transaction processing and web based application. Dual Layer’s goal is to create and design a solution that provides a seamless, uninterrupted operation for our clients whereby avoiding excessive downtime and reduced productivity for the business.

Here at Dual Layer we believe that it is imperative to assess each client’s individual need including current infrastructure, future growth plans and operational needs and to build a proper DR and business continuity solution.

IT TRAINING /
STAFF AUGMENTATION

Dual Layer can augment your IT staff by filling gaps in manpower or skill. As times change, so do businesses. Whether you are experiencing a growth spurt or downsizing your company, you may experience a temporary need to augment your IT needs. Dual Layer employs a group of certified software engineers and architects that are well positioned to assist with any IT need. From project management, to help desk support, server or network administration, to custom software development, Dual Layer is up to the challenge.

With one call we will gather some initial information and set up a meeting to determine how we best can suit your needs. We are upfront with expectations and will provide a clear picture on our process. On the rare occasion that we cannot be of assistance, we will provide recommendations or referrals of someone that can help. A call to Dual Layer can provide just the type of help you are requiring to complete a project or meet a deadline.

  • BUSINESS IT
    INFRASTRUCTURE
    BUSINESS IT
    INFRASTRUCTURE

    Businesses Rely heavily on their IT infrastructure including servers, computers, telecommunication systems, networking equipment, Server rooms etc. To remain competitive businesses need to run on a most optimized and reliable infrastructure that consists of robust hardware/software with a streamlined processes.

    Dual Layer has full expertise to design a full solution from start to finish. Client requirements are a key but DLIT goes beyond with its expertise with providing full consulting for a start up business and setup all IT infrastructure covering security, reliability, efficiency and compliance for the whole solution.

    We handle new office IT setup including structured cabling, designing server room with required components, Phone systems, recording, Security and compliance solutions.

  • CARE IT TOTAL+
    CARE IT TOTAL+ SERVICE FULLY MANAGED

    Our support packages focuses on QUALITY CARE solutions. Small offices will gain immediate support to ensure they are positioned for success while larger enterprises can select from 365 days 24/7 care that allows for the maximum amount of up-time. Our customers generally receive same day service and benefit from phone, remote and onsite support.

    Dual Layer provides three categories of services ranging from pay as you go, reactive and proactive solutions. Our goal is to give clients exactly what they need to remain competitive in the marketplace. As your company grows, we grow with you, as your needs change, we change with you. Contact us to explore our packages to determine what is best for you and one of our Account Representatives will contact you within 24 to 48 business hours.

  • IT CONSULTANCY
    IT CONSULTANCY

    Dual Layer offers a wide range of consulting services including growth planning, business continuity services, server room design, assessment of voice and critical systems and custom software development.

    We can step in during any stage in the project cycle and have experience with newly start-up projects, as well as, midstream project take overs. You can opt to utilize one of our certified Project Managers that will work with your in-house team or external vendor, or you can utilize a full team of software engineers.

    We utilize industry best practices and principles in order to delver a high level of quality to our customers. We approach each project with a “forward thinking” philosophy that allows us to develop solutions that work for your current needs, but also can grow with you and meet future company goals

  • CYBER
    SECURITY
    CYBER
    SECURITY

    Protecting business data and infrastructure has become the most important segment in any growing business. Businesses require a full spectrum security solutions for protecting their IT environments which are essential for regulatory compliance and security.

    Dual Layer provides consulting, manage the implementation and monitor performance for latest cyber security solutions. We take a 360 degree approach for measuring Cybersecurity risks for our clients and implement industry leading solutions.

    These solutions can range from IT policy consulting to Risk and compliance management, Encryption solutions, DLP, Unified threat Management, Antivirus/Antimalware solutions, IDS/IPS capabilities, DDoS, Web filtering, Email filtering

  • CLOUD / HOSTED
    SOLUTIONS
    CLOUD / HOSTED
    SOLUTIONS

    Dual Layer provides fully managed hosted services for its clients. We have built our private cloud infrastructure with best datacenter and Services. Our teams have full expertise working with AWS, AZURE environments and we provide consulting services for implementation and support for hosted environment of any size. We tailor our solutions to exact need of our clients with full security, customization and cost effectively.

    We provide Co-location, Hardware and virtualization solutions under the IAAS offerings. PAAS or Platform as a Service basically act as a run-time environments which support a set of programming languages or applications required by developers. We offer workflow facilities for application design, development and testing and collaboration services to support distributed developments.

  • VOICE/RECORDING
    SERVICES
    VOICE/RECORDING
    SERVICES

    Dual Layer offers leading IP based phone systems consulting and integration services. IP Telephony systems provide voice or multimedia communication services through the of IP networks. These IP communication can happen over public or private data and IP systems or a combination of both. VOIP provides the long terms savings and efficiencies of integrating Voice and Data networks. Our consulting and integration services for IP Phone systems can bring greater flexibility and long term benefits to our clients

    Our Voice solutions fully integrate with industry leading voice recording solutions required for regulatory compliance. Dual layer handles all integration process from phone system, recording, backups and making sure the solution fully implemented as per the regulatory requirements for the financial sector.

  • BUSINESS CONTINUITY/
    DISASTER RECOVERY
    BUSINESS CONTINUITY/
    DISASTER RECOVERY

    Planning for the unexpected is critical to your business. Network outages, hardware failures, human error, malicious attacks and natural disasters can all damage your business, putting critical data at risk, interrupting services and causing significant loss of productivity and revenue. All businesses should implement a comprehensive strategy to ensure continuity of email, messaging, transaction processing and web based application. Dual Layer’s goal is to create and design a solution that provides a seamless, uninterrupted operation for our clients whereby avoiding excessive downtime and reduced productivity for the business.

    Here at Dual Layer we believe that it is imperative to assess each client’s individual need including current infrastructure, future growth plans and operational needs and to build a proper DR and business continuity solution.

  • IT TRAINING /
    STAFF AUGMENTATION
    IT TRAINING /
    STAFF AUGMENTATION

    Dual Layer can augment your IT staff by filling gaps in manpower or skill. As times change, so do businesses. Whether you are experiencing a growth spurt or downsizing your company, you may experience a temporary need to augment your IT needs. Dual Layer employs a group of certified software engineers and architects that are well positioned to assist with any IT need. From project management, to help desk support, server or network administration, to custom software development, Dual Layer is up to the challenge.

    With one call we will gather some initial information and set up a meeting to determine how we best can suit your needs. We are upfront with expectations and will provide a clear picture on our process. On the rare occasion that we cannot be of assistance, we will provide recommendations or referrals of someone that can help. A call to Dual Layer can provide just the type of help you are requiring to complete a project or meet a deadline.

About DuaLLayer
Our Company Vision and Mission

Dual Layer offers a range of IT Outsourcing & Consulting Services created to support and promote the successful operations of small and medium businesses. Whether your company is just starting, relocating to Asia, experiencing growth or maintaining operations we offer our IT expertise in creating solutions that are customized to suit your needs.

We have over 13 years of experience providing support and IT solutions to our clients . We support and manage hedge funds, private equity firms, asset managers, brokers, insurance, legal and trading entities throughout Asia.

Dual Layer is a fast growing trusted IT provider and currently fully covering support services and projects in Hong Kong, China (Beijing, Shanghai, Guandong) and Singapore.

Simply Stated …. WE CARE

Dual Layer = Care for your business, your time, your budget and your success

Our Team

Our team utilizes a collaborative approach when working on the needs of our clients. We maintain a strong ratio of engineers and developers to ensure that our clients’ needs are met quickly and successfully. Based on our process and implemented strategies, over 85% of our client’s maintenance needs are solved within the same day.

Linked with our business processes are our team’s technical competencies. All technical employees are Microsoft Certified with a minimum of 4 years experience. Even our sales professionals have had a successful background in IT to ensure that they are able to correctly service the needs of our clients.

Our team has one passion and that’s to provide great service to our clients. We strive hard to provide best available solutions and with efficient support to our clients. Our team builds its capabilities around client environments to produce good results”

 

Testimonials
There is no question that they are experts in the IT area and they always ensure our office operates smoothly on a day to day basis. We are extremely pleased with the professionalism and their standard of customer service provided to our company. Every project or task is worked on... Ashley Burley, Operations Manager
Dual Layer IT Solutions Ltd. has successfully managed all my company’s IT needs at our four office locations in Hong Kong, Shanghai, Singapore and Beijing since June of 2007. The company is very client centric and supportive and its staff highly competent and technically savvy. They have ensured that we... Tony Turner, Group Managing Director
Dual Layer IT Solutions LTD (DLIT) has been our IT solutions vendor since 2005 when Greenwoods Asset Management was established in Hong Kong. During the past four years, their team was instrumental in designing, implementing and maintaining Greenwoods’s information technology system, including major servers in both Hong Kong and Shanghai,... Ted Chen , Managing Director
I have been working with Dual Layer for more than 10 years and there has not been a day I had to complain about their professionalism. I strongly think that they value both time and money and deliver best service within the stipulated deadline. The same can be said about... Felix Wong, Compliance Director
As a professionally managed IT solutions provider, Dual Layer planned, designed and deployed all IT infrastructure needs in an extremely efficient and cost effective manner. Dual Layer has met our maintenance needs in both a proactive and preventative way and ensured that our systems run smoothly for the last three... Alan Mercer, Managing Director
WHY CHOOSE US
  • 45 s
    CALL WAITING TIME
    Our average call waiting time (in seconds) on all lines
  • 90 %
    SAME DAY FIXES
    Same Day Resolutions and Fixes average
  • 99 %
    SLA'S MET
    Average to meet our Service Level Agreements
  • 100 %
    CLIENT SATISFACTION
    Client feedback on our case Resolutions and Services
Our Partners