Family Offices
IT support and cybersecurityfor family offices in Hong Kong.
Managed IT, cybersecurity and confidentiality for single and multi-family offices — protecting the office, its people and the principal’s family, so the wealth you look after stays private and protected.
- ISO/IEC 27001:2022 certified
- In Hong Kong since 2005
- English, Cantonese, Mandarin and Hindi/Urdu
- ISO 27001
- certified information security
- Since 2005
- supporting firms in Hong Kong
- 24/7
- threat monitoring and alerts
- 4 languages
- for the office and the family
A small team, a great deal to protect
A family office often runs with a few people, no in-house IT team and many outside advisers — banks, custodians, lawyers and accountants — all exchanging sensitive information by email.
The principal’s business and personal life overlap: the same phone approves a payment, reads a board paper and sends family photos. Attackers know this, and target the people as much as the systems.
We act as your IT and security team. We look after the office day to day, protect it around the clock, and extend the same care to the principal and family, with the discretion a family office expects.
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Confidential by design
Information security run to ISO/IEC 27001:2022, with access to your systems agreed with you.
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One team for office and family
The same engineers support the office, the principal and the family, so nothing falls between providers.
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Ready for due diligence
Clear answers when banks, custodians or investment partners ask how your IT is secured.
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Support in your time zone
Service desk support in English, Cantonese, Mandarin and Hindi/Urdu, on site in Hong Kong when needed.
What usually goes wrong
Criminals know a family office has money and few staff. These are the most common ways they try.
Fake payment requests
An email that looks like it is from your bank or adviser asks you to pay into a new account.
Someone posing as you
A message “from the principal” asks staff to send money or documents, urgently.
Lost phones and laptops
Left in a taxi or a hotel, with family emails and documents on it.
Devices at home
An old Wi-Fi router or home camera that nobody has updated becomes the way in.
We also protect against files being locked for ransom, stolen passwords, documents sent to the wrong person, and weak security at advisers and suppliers.
What we do for family offices
Take the whole service, or the parts you need. Each one is described in full on its own page.
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Managed IT support
Your IT team: service desk support in your time zone, devices, users and on-site help. Managed IT
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24/7 threat monitoring
We watch your email, computers and cloud accounts day and night, and act at once if something looks wrong. Cybersecurity
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Secure Microsoft 365
Email, files and Teams set up safely: a second check when signing in, warnings about fake senders, and sharing you control. Microsoft 365
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Backup and continuity
Copies of your files kept safely apart, and a tested plan to keep working if something fails. Continuity
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Awareness training
Short, practical training for staff and family members, with simulated phishing to show what to look for.
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Assessments and testing
A check of where you stand, and controlled tests (penetration tests) that find weak spots before criminals do. Testing
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Due diligence and policies
IT security policies and clear answers to due-diligence questionnaires from banks and partners. Compliance
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New office setup
IT for a new family office in Hong Kong, secure and working on day one. New office IT
Protection that reaches the principal and family
Most attacks on a family office start outside the office: a family member’s personal email, a home Wi-Fi router that was never updated, or a phone used for everything.
We secure the devices and accounts the principal and family use every day, at home and while travelling, and agree with you who can see what. It is done quietly, at times that suit the family.
For the principal and family, we look after
- Personal phones, tablets and laptops
- Home network and Wi-Fi
- Connected home and car devices
- Personal email and accounts, with a second check when signing in
- Safe travel set-ups
- Advice on what is public about the family online
How we start
A short, confidential process. Nothing changes until you have agreed the plan.
Confidential review
We look at your office, devices, accounts and suppliers, and talk to the people who use them.
Plan
A short report in plain language: the main risks, what to fix first and what it costs.
Secure
We put the protections in place, in stages, with as little disruption as possible.
Support and review
Day-to-day support and monitoring, with a regular review as the family and office change.
Questions from family offices
Can’t find what you are looking for? Ask a consultant and we’ll come back to you.
Do you work with family offices that have no in-house IT?
Yes. We act as your IT and security team: day-to-day help, computers and phones, email, backups and round-the-clock watching for threats, with one number to call.
Can you protect the principal and family as well as the office?
Yes. We secure personal devices, accounts and home networks, help the family travel safely with their devices, and advise on what is public about them online.
How do you keep our information confidential?
We are ISO/IEC 27001:2022 certified for information security. We agree with you who on our team may access your systems, and we can work under your own confidentiality agreement.
How do you stop payment fraud and impersonation?
With a few simple layers: warnings on emails from look-alike senders, a second check when anyone signs in, alerts when an account behaves unusually, and a phone call to a known number before paying any new or changed bank details. We also show staff and family the warning signs.
Can you set up IT for a new family office in Hong Kong?
Yes. We plan and set up the office network, devices, Microsoft 365 and security from the start, so the office is working and protected on day one. See New Office IT Setup.
Can you help with due-diligence questions about our IT?
Yes. We help you answer questionnaires from banks, custodians and investment partners, and prepare the IT security policies they ask to see.
Part of our structure is licensed by the SFC or MAS. Can you help?
Yes. Our controls are built on ISO/IEC 27001, NIST CSF and CIS, and mapped to SFC and MAS guidelines. See IT compliance audits.
Do you also support family offices in Singapore?
Yes, from our office at Raffles Place. See Dual Layer IT Singapore.
Arrange a confidential review.
Tell us a little about your office. A consultant will contact you personally, and we treat everything you send in confidence.
- Send us your details using the form.
- A consultant contacts you within two business days.
- We review and plan with you, in confidence.