Managed IT Services · Singapore
Managed IT support in Singaporeyour business can rely on.
Worry-free IT for small and medium-sized firms in Singapore. A responsive service desk, proactive monitoring, and engineers who manage your servers, network, devices and email — on a plan tailored to your firm.
- Microsoft CSP
- Engineers certified in CISSP, CISA, CISM, CEH and Security+
- Windows, macOS and Linux
- On-site
- engineers when you need them
- Same day
- service for most requests
- Since 2015
- with an office in Singapore
- 20+ years
- delivering IT services
Your IT department, without the overhead
Most small and medium-sized firms can’t justify a full in-house IT team, but still need their systems available, fast and secure every working day.
Our managed IT support keeps your infrastructure available, efficient and consistent. Our engineers bring the tools, expertise and structured processes to keep your systems running — and evolving as your business changes. From servers and networks to desktops, email and web hosting, we manage your IT so your team can get on with their work.
Choose the complete Care IT Total+ package, Care IT Basic or Premier for lighter needs, or have us look after one part of your IT department. Tell us how your firm works and we’ll recommend the right plan.
Our Singapore office is at 50 Raffles Place, in the same time zone as our Hong Kong head office, so firms with teams in Singapore, Hong Kong, London or the UAE deal with one provider and one service desk.
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Downtime prevented
Monitoring and maintenance catch faults early, before they stop your team working.
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Systems kept fast
Servers, network and devices are maintained and patched, so performance doesn’t slowly degrade.
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Problems that don’t escalate
Issues are handled early, with a clear path to senior engineers when something is complex.
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Costs you can plan
A plan agreed up front, instead of unexpected repair bills.
Everything from the service desk to the server room
Two layers of care. A service desk and round-the-clock monitoring sit around your whole estate, so problems are picked up whether a user reports them or a system does.
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Service desk
Day-to-day issues by phone, email, remote session and on-site visit.
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Monitoring and alerts
Every managed device watched, with alerts raised before users notice.
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Desktops and mobile devices
- Desktops
- Laptops
- Phones
- Tablets
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Servers
- Application
- Exchange
- Database
- File
- Network
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Networks
- Switches
- Routers
- Firewalls
- Printers
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Databases
- Oracle
- SQL Server
- MySQL
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Managed hosting
- Websites
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IT asset management
Hardware, software and licences tracked from procurement to retirement, kept up to date and within licensing terms.
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Security monitoring
Endpoints and networks watched for malware and suspicious activity, with a fast response when something is found. Cybersecurity services
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Reporting and analytics
Clear reports on performance, resolution times, security trends and asset use, so IT decisions rest on data.
Moving or opening an office? We handle new office IT setup and relocations too.
Three ways to work with us
Small offices get dependable support whenever they need it; larger firms can choose fully managed care for maximum uptime. Every plan uses the same service desk and engineers, and is tailored to your team, your offices and your systems.
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Essential support
Care IT Basic
Responsive help from our service desk and engineers whenever your team needs it.
Suits small offices with occasional IT needs
- Service desk by phone, email and remote
- On-site visits when needed
- Help with devices, email and everyday IT
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Priority support
Care IT Premier
Priority handling and regular reviews, for firms that rely on IT support every week.
Suits growing teams with regular IT needs
- Everything in Basic
- Priority response
- Regular service reviews
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Complete package
Fully managed
Care IT Total+
Our complete managed service: everything on this page, looked after end to end.
Suits firms where downtime is costly
- Service desk and on-site support
- Proactive monitoring and maintenance
- Servers, network, devices and hosting managed
- Reporting and service reviews
Not sure which plan fits?
Tell us about your team, offices and systems, and we’ll recommend a plan and send a proposal. Already have an IT team? We can manage one part of your IT department — the network, the servers or out-of-hours cover — and work alongside your own staff.
A service desk built to a standard
Whichever package you choose, your requests are handled to the same standard, and all major operating systems and applications are supported.
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In your time zone
Service desk support aligned to your office’s working hours and time zone, with urgent issues prioritised.
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Fast response times
Quick responses, with clear service level agreements (SLAs) for each type of issue.
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Every channel
Phone, email, remote session and on-site visits, with call-backs and follow-up after each fix.
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Certified technicians
Trained, certified engineers with expertise across a wide range of systems and tools.
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Robust ticketing
Every request logged, tracked and prioritised, so nothing is lost between calls.
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Escalation management
A clear escalation process, so complex issues reach the right experts quickly.
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Tailored to you
Support shaped around your workflows and business software, scaling as you grow.
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Multilingual support
Support in multiple languages for teams and offices across different markets.
How it works in practice
Three firms, three different starting points — and what changed once we took over their support.
Seamless helpdesk support for a global financial company
Client
A financial services company with over 200 employees across multiple countries.
Challenge
With offices in four countries, the firm struggled to manage its helpdesk. It needed support for the trading floor as well as back-end infrastructure.
Solution
- Global IT support from one experienced MSP
- A 24/7 helpdesk covering every time zone the firm works in
- Support centres placed to give continuous cover for all offices
- Advanced ticketing and a central platform to route every request
- Issues resolved by the nearest available team, wherever they start
Outcome
- A significant drop in downtime, lifting productivity and efficiency
- Uninterrupted, high-quality service for the firm’s own clients
- Better tracking and reporting of IT issues, feeding continuous improvement
Service desk support across multiple offices
Client
A global enterprise with over 500 employees in offices across Asia and the Middle East, relying on a centralised IT team.
Challenge
There was no streamlined escalation process. Level 1 requests were not categorised or escalated efficiently, so employees waited too long for fixes.
Solution
- 24/7 remote support by phone, remote session and a dedicated ticketing system
- Clear escalation paths for Level 2 and above, following the client’s IT policies
- Service desk hours aligned to each office’s time zone
- Documentation and procedures built with the client’s IT team
Outcome
- Significant improvement in support efficiency and user satisfaction
- Shorter response times and faster issue resolution
- Minimal disruption to daily operations
Full cloud infrastructure and support for a logistics firm
Client
A logistics company managing a complex supply chain, with operations across multiple regions.
Challenge
It needed a fully cloud-based infrastructure for its growing operations — virtual machines, load balancing, regulatory compliance, and ongoing support and maintenance.
Solution
- Azure Virtual Machines hosting critical applications
- Azure Load Balancer for traffic and high availability
- Azure Files for secure, scalable file storage
- Azure Backup and Site Recovery for disaster recovery
- Continuous monitoring and threat detection in Azure
- Ongoing management and maintenance
Outcome
- A scalable, high-performance cloud platform that improved efficiency
- Stronger security and compliance with Azure’s built-in tools
- Ongoing support, maintenance and helpdesk from Dual Layer IT
Questions about managed IT support
Can’t find what you are looking for? Ask an engineer and we’ll come back to you.
What is the difference between Care IT Basic, Premier and Total+?
Care IT Basic covers everyday support from our service desk and engineers. Premier adds priority response and regular service reviews, for firms that rely on IT support more often. Care IT Total+ is our complete managed service, including proactive monitoring and maintenance.
What is included in Care IT Total+?
The service desk, proactive monitoring and alerts, and management of your servers, network, desktops and mobile devices, databases, and email and web hosting — plus IT asset management, security monitoring and regular reporting.
Can you manage just part of our IT?
Yes. If you already have IT staff, we can manage one specific part of your IT department — such as the network, the servers or out-of-hours support — and work alongside your team.
How does the service desk help my business?
Your team has one place to report any IT issue, by phone, email or remote session. Every request is logged and prioritised, so problems are fixed quickly and downtime stays low.
What is IT asset management, and why is it important?
It gives you complete visibility and control over your hardware, software and licences. By tracking and optimising your assets, we keep them up to date, properly used and compliant with licensing agreements — reducing costs and risk.
How does security monitoring and response protect my business?
We monitor your systems, networks and endpoints 24/7 to detect vulnerabilities, malware and suspicious activity. Our team responds swiftly to incidents, limiting potential damage and strengthening your security posture.
Do you set up new offices and handle relocations?
Yes. We provide new office IT setup and IT relocation services, with full infrastructure and computer support, so your team is working from day one.
Do you support MAS-regulated firms in Singapore?
Yes. Our controls are built on recognised IT frameworks — ISO/IEC 27001, NIST CSF and CIS — and mapped to the MAS Technology Risk Management Guidelines and Cyber Hygiene Notice, with evidence your compliance team can use. We are an IT provider, not a law firm: how the rules apply to your firm is for your compliance team and legal advisers. IT compliance audits
Where is your Singapore office?
50 Raffles Place, #30-00, Singapore Land Tower, Singapore 048623. Visits are by appointment only: call our sales team on +65 6977 9538 or use the form below.
Let’s find the right support plan.
Every plan is tailored to the firm it supports. Tell us a little about yours and we’ll recommend the package that fits.
Singapore office: 50 Raffles Place, #30-00, Singapore Land Tower · Sales +65 6977 9538
- Send us your details using the form.
- An account representative contacts you within two business days.
- We recommend a plan based on your size, systems and goals.